Private Training Programs

Customizable Programs

Delta CX: Transforming Businesses by Focusing on Customer Value

1-day workshop (other lengths and variations available).

Key Takeaways:

  • Strategic approaches to refocusing stakeholders, leaders, execs and others on the business side on customer needs, tasks, and priorities.
  • Since empathy can rarely be created or fostered, how do we interest and convince the stakeholders who don’t jump when we say, “Customers have problems”?
  • How to measure it all quantitatively and determine the ROI of improving the quality of the products, services, and experiences we offer current and potential customers.
  • Improving collaboration and partnerships. Getting that seat at the table while strengthening our autonomy rather than giving it away.
  • How CX and UX can be Agile and Lean (hint: SAFe and the Lean UX book have it wrong)

Dev && UX: How Integrating UX Improves Engineering’s Efficiency and Sanity

(Formerly known as DevOps ICU)

1-day workshop (other lengths available including short conference workshops).

Key Takeaways:

  • Correct integration of CX & UX saves time, money, increases efficiency, keeps engineering’s changes to a minimum, & creates the best product for users.
  • CX & UX specialists conduct research, design the entire product, learn from testing, iterate to fix flaws, & deliver vetted blueprints so engineers build once.
  • How User-Centered Design fits into project timelines and development approaches including Agile and Lean.
  • The benefits of bringing CX & UX specialists in early during portfolio planning and management.

Rapid Prototyping With Axure

Hourly help, video courses, or customizable live workshops.

Key Takeaways:

  • Rapid and realistic prototyping with Axure.
  • Team collaboration with Axure.
  • Best practices and working efficiently.
  • Work along with your training in real time.

Stop Evangelizing UX – And What To Do Instead

1-hour presentation or keynote, or 90-minute mini workshop.

Key Takeaways:

  • How we know that CX and UX evangelism rarely works and can backfire.
  • Improving collaboration with cross-functional teammates.
  • Making better hiring choices.
  • Improvements leadership and managers can make.
  • Proving our ROI and who our best ally might be.
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