Private Training Programs
Delta CX: Transforming Businesses by Focusing on Customer Value
1-day workshop (other lengths and variations available).
- Strategic approaches to refocusing stakeholders, leaders, execs and others on the business side on customer needs, tasks, and priorities.
- Since empathy can rarely be created or fostered, how do we interest and convince the stakeholders who don’t jump when we say, “Customers have problems”?
- How to measure it all quantitatively and determine the ROI of improving the quality of the products, services, and experiences we offer current and potential customers.
- Improving collaboration and partnerships. Getting that seat at the table while strengthening our autonomy rather than giving it away.
- How CX and UX can be Agile and Lean (hint: SAFe and the Lean UX book have it wrong)
Attracting and Retaining CX & UX Talent
8-hour video course also available as a live private training program.
- What are CX and UX?
- What types of work and tasks do we normally do? What’s outside of our usual fields of expertise?
- Processes and approaches we use.
- CX/UX education.
- Why our job titles are a mess and what they should be.
- Why we tend to be flight risks or quit, and what can be improved.
- The dirty secrets job descriptions tell us about companies.
- Creating excellent job descriptions.
- Improving the candidate experience.
- How to assess candidates.
- The benefits of creating an apprenticeship program at your company.
Dev && UX: How Integrating UX Improves Engineering’s Efficiency and Sanity
(Formerly known as DevOps ICU)
1-day workshop (other lengths available including short conference workshops).
- Correct integration of CX & UX saves time, money, increases efficiency, keeps engineering’s changes to a minimum, & creates the best product for users.
- CX & UX specialists conduct research, design the entire product, learn from testing, iterate to fix flaws, & deliver vetted blueprints so engineers build once.
- How User-Centered Design fits into project timelines and development approaches including Agile and Lean.
- The benefits of bringing CX & UX specialists in early during portfolio planning and management.
Rapid Prototyping With Axure
Hourly help, video courses, or customizable live workshops.
- Rapid and realistic prototyping with Axure.
- Team collaboration with Axure.
- Best practices and working efficiently.
- Work along with your training in real time.
Live private training available in English or Italian.
Stop Evangelizing UX – And What To Do Instead
1-hour presentation or keynote, or 90-minute mini workshop.
- How we know that CX and UX evangelism rarely works and can backfire.
- Improving collaboration with cross-functional teammates.
- Making better hiring choices.
- Improvements leadership and managers can make.
- Proving our ROI and who our best ally might be.