Improve Hiring and Teams
Come and learn enough about CX and UX, its workers, and its processes so that you can improve your ability to attract and retain great talent. You’ll be able to create better jobs. You’ll be able to recognize what typically goes wrong at companies that make CX workers never apply, or make them very likely to quit your company.
Your company imagines it sells software, services, or goods. But ultimately you sell your talent, the people who work at your company. If you hire the wrong people, there’s only so good your products and services can be. If processes are broken or culture is suffering, there’s only so good your products and services can be.
An example of one disconnect is how you want to assess CX/UX abilities before hiring us… must be a great researcher, must have years of UX experience, must show proficiency in information architecture. But then so many jobs want us to hold workshops where “everybody can do the UX.” Nobody assessed workshop attendees’ UX-related abilities. Product doesn’t hold workshops to have everybody guess at and vote on their favorite product roadmap. Engineers don’t have a sticky note festival so we can all decide the technical architecture together. Something is very broken at the company when we allow unqualified people to make decisions in a specialized domain.
It’s extremely important to invest some time now in understanding what CX and UX are, who does them, how, why, and how so qualified candidates are more likely to apply and stay.
This is an 8-hour video course that is available as a 2-day live workshop.
- What are CX and UX?
- What types of work and tasks do we normally do? What’s outside of our usual fields of expertise?
- Processes and approaches we use.
- CX/UX education.
- Why our job titles are a mess and what they should be.
- Why we tend to be flight risks or quit, and what can be improved.
- The dirty secrets job descriptions tell us about companies.
- Creating excellent job descriptions.
- Improving the candidate experience.
- How to assess candidates.
- The benefits of creating an apprenticeship program at your company.
Format: Interactive workshop (polls, discussions, exercises, Q&A). Available as a 2-day program.
Customized versions and lengths available. Training is available on-site or live and remote, webinar-style.
Once you have watched 100% of the video content, you can get a free Certificate of Completion. Or go for our free exam, and get your “Specialist in Attracting and Retaining CX & UX Talent“ Certificate with a score of 80 or higher.