Concentric Conference

25, 26, and 27 May 2021

Live and online in a browser-based virtual conference system.

CX and UX are at the heart of everything your company does. Without customer satisfaction, it doesn’t matter how Agile, Lean, efficient, productive, or anything else you think you are. Your cool tech, your CI/CD pipeline, your expensive re-brand, and paid social influencers will all mean nothing if you don’t have happy customers.

Concentric is an event where each presentation ties back to the customer’s experience… The UX of a digital interface or the human perception of a brand, service, store, or experience. It’s all about the X!

Each day the virtual “floor” will be open from 6am until 2pm Pacific USA time.

Sessions will start at the top of each hour, run around 45-50 minutes each including live Q&A, and are followed by a 10-15 minute break.
There will be 4 sessions per themed track each day. Sessions will have captioning.
The networking lounge, discussion round tables, and “arena” with booths will be open for 2 hours before and after the half day of sessions, and stay open during sessions.

Time Zone Help!

6am – 2pm Pacific USA Time in May 2021 is…

9am – 5pm Eastern USA Time, sessions from 11am – 3pm.
2pm – 10pm UK Time, sessions from 4pm – 8pm.

3pm – 11pm Central Europe Time, sessions from 5pm – 9pm.
6:30pm – 2:30am India Time, sessions from 8:30pm – 12:30am.

View our terms and code of conduct.

Registration open in February

Who Should Attend

Concentric is for anyone interested in how to create improvements to their product, process, and culture so that they are improving customer communication and satisfaction.

Workers, consultants, freelancers, leads, managers, directors, executives.
All roles in creative, software dev, and tech including CX, UX, UI, product, project, engineering, devops, BAs, security, marketing, sales, etc.
Companies of any size including startups.

January 2020 was the first time we held this event. It was completely online via Zoom, but it was a paid event. We did very little promotion, and had 35 people join live. Sessions that allowed recording were later posted on our YouTube channel.

Our second year is also a bit experimental. It will be completely free for attendees. With a larger Delta CX LinkedIn and YouTube following, our own Slack workspace with over 350 members, and the networks of our track chairs and speakers, we are hoping that at least 150 people will attend live.

All sessions that allow recording will be available June 2021 on the Delta CX YouTube channel.

Free Speed Mentoring Sessions

Each attendee is welcome to one speed mentoring session lasting 15 minutes. You’ll be able to choose from our mentors:

Debbie Levitt, CXO of Delta CX
Joel Barr, UX Research and Research Strategist
More to be announced!

When you register, you’ll be able to pick one time slot. You’ll meet with your mentor at a private virtual table, which allows for audio and/or video calling.

Sponsorships and Virtual Booths

This year, we will be doing the event in a full-featured online event system. There will be virtual booths that allow for a video, information, downloadable files, and virtual round tables to have live video discussions with people who “sit down.” All sponsors are subject to organizer approval.

Concentric 2021 offers various virtual booth and sponsorship packages:

Job Seeker (50 slots, $30 each)

Virtual booth in our “Arena.”
Post a video, info about you, and your resume/CV.
Host public and private conversations with people at your booth’s “tables.”
The booth can operate without you while you attend sessions.

Silver Sponsor (5 slots, $199 each)

Virtual booth in our “Arena.”
Post a video, info about your business, and downloadable files.
Host public and private conversations with people at your booth’s “tables.”

Gold Sponsor (5 slots, $299 each)

30 seconds of video time (prepare a video or send images or PPT slides) shown in the video loop playing between sessions in all tracks.
Virtual booth in our “Arena.”
Post a video, info about your business, and downloadable files.
Host public and private conversations with people at your booth’s “tables.”

Platinum Sponsor (1 slot, $499 each)

2 minutes of video time (prepare a video or send images or PPT slides) shown in the video loop playing between sessions in all tracks.
Virtual “round table” in our lounge.
Table will display your logo.
Virtual booth in our “Arena.”
Post a video, info about your business, and downloadable files.
Host public and private conversations with people at your booth’s “tables.”

Registration Open in February

Agenda Coming Soon

We are currently working on the agenda, which will be multiple themed tracks each curated by one individual. We are also working on finding potential half day workshops.

Currently, we are working on having tracks curated by Darren Hood, Sheri Byrne-Haber, Tiffany McIntire, Roshan Ravi, and Elijah Claude.

Track chairs and speakers are invite-only, and will be offered a free Silver Sponsorship to thank them for their time and contribution.