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AI and Excellent Research for Conversion, Retention, Growth, and PMF
- Learn the Atomic PMF model (macro/meso/micro levels) and process.
- Every method tells you to understand customers and do discovery research, but rarely tells you how to do it well. We’ll examine what makes research Excellent.
- Speak more of the business’s language.
- Tie customer needs to business impact.
- How to use AI in qualitative research, strategy, and solution brainstorming. Hours of interactive demos showing how I use Claude in my work, having refined my processes over the last 16 months.
The course is delivered live, but recordings will be sent out after each session. You can also take the course asynchronously.
The button below has a $100 off discount code built in. The next cohorts start on 11 April 2026 and 22 May 2026.
Life After Tech: Redefine Yourself and Discover New Work Opportunities
- 6-month full-time consulting project essentially as the interim VP of UX, answering to C-levels.
- Research, diagnosis, strategy, and plan for how to improve customer-centricity, collaboration, ways of working, leadership, and the UX department.
- Internal interviews with ~70 workers, leaders, and executives.
Improve Your Presentation Writing, Public Speaking, Work Presentations
Available as a:
- 4+ week cohort course with live instructor Office Hours and personal feedback on each exercise. You’ll use the video course for the lessons.
- Self-paced video course. Instructor feedback is available if you purchase private coaching (not included in the price).
Hundreds of videos and articles
***search youtube and medium
Delta CX : Our recent books
2026’s Atomic Product-Market Fit examines how to avoid cycles of failure. Drive success, conversion, retention, and growth. Where AI augments problem finding and solving. Our tactical follow-up to CKYS.
2024’s Life After Tech is part career coaching, part introspection. Tech and corporate jobs are unlikely to carry us to retirement. Plan future work areas, and plant seeds now. Includes 18 exercises.
2023’s Disruptive Research focuses on how knowledge-oriented research and design methods drive successful products, services, and innovations. Learn task analysis and optimization.
2022’s Customers Know You Suck examines CX and UX strategies to increase customer satisfaction and retention. A customer-centricity how-to manual that includes multiple interviews on topics including accessibility, A/B testing, ethics, product management, and more.
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