About Us
Delta CX Is About Change
We are the change agents who create innovation, disruption, and improvements. We sell human intelligence. Our abilities to connect with you and your teams, including your most difficult and toxic leaders and staff. Our abilities to connect with your target audiences and ICPs. Staff and customers love to tell us the secrets, experiences, and needs they don’t feel like they can tell you.
CX is about the Customer Experience, but also the Catalyst Experience. We spark fresh perspectives and new directions. We are teachers, trainers, and coaches. We love to help others level up, do their work better, and create more successful outcomes. We push boats out, and make sure you know how to row them.
We put the “strategy” (back) into product and service strategy. We help you decide where to invest, where to shrink the budget, and how to thoughtfully use AI.
Our team is international, and can speak any language your project requires. Our staff range from people transitioning into our work to veterans who have done this for decades.
AI can’t pretend to be us. It hasn’t had our lived experiences. At best, it’s trained on things we’ve written, but it hasn’t done the work we’ve done. Sat in those meetings. Had to convince that difficult person. Brough tears to the eyes of people watching a customer session video.
Instead of prompting AI to be Delta CX, consider hiring Delta CX. Flying in and fixing everything we can since 1995.
Debbie Levitt
Chief Experience Officer
Debbie Levitt, MBA, CPIC, ACC is the CXO of Delta CX. She’s a Customer and User Experience (CX/UX) Strategist, Researcher, Service Designer, innovator, and change agent. She specializes in reconnecting companies with their target audiences to boost satisfaction, conversions, retention, and growth. Focusing on product and service strategy, she identifies and solves problems and their root causes.
Clients call her “Mary Poppins” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.
In addition to her six published books about business and work, Debbie writes articles on her RBeforeD Medium publication, and has over 1,000 videos on YouTube across two channels (Delta CX, and the newer channel, Delta CX Hive). “Atomic Product-Market Fit” is her latest book, published in Feb 2026.
She offers corporate training as well as individual and team coaching on better processes, strategy, and tactical work. She is also a personal and professional development coach. She loves being a catalyst: pushing boats out, and ensuring people know how to row them.
Principal Delta CX Change Agents
Larry Marine
Larry Marine got his BS in Cognitive Science from UC San Diego in 1990, where one of his professors was Don Norman. Larry has decades of experience, and specializes in observational research, interviews, task analysis, knowledge design, and interaction design. His work has made billions of dollars for American Airlines, Fed Ex, Vanguard Mutual Funds, and Pyxis Medstation, an automated medication dispensing system and enterprise medication management (acquired by BD, Becton Dickinson).
He’s been a guest lecturer on real world application of UX design fundamentals at the Air Force Academy, and has been working for the past year on Air Force Cyber projects.
Dr. Susan Mazur-Stommen
Dr. Susan Mazur-Stommen is an anthropologist who has researched culture, behavior, and sustainability for over twenty years. She is a sought-after keynote speaker on behavior and energy issues. She is a well-known researcher and the author of the ACEEE Field Guide to Utility-run Behavior Programs (2013).
Susan conducts research for a variety of clients, including state governments, federal agencies, corporations, and NGOs. She recently spun off a non-profit LLC, whose primary aim is to act as a start-up incubator for innovative non-profits in the behavior/environment space.
Dr. Mazur-Stommen earned her Bachelor of Arts in Cultural Anthropology from San Jose State University. She received both a Master of Arts and a Doctorate in Cultural Anthropology from the University of California, Riverside. She is a Fulbright recipient and a former Smithsonian Institution fellow. She was the co-chair for the Behavior, Energy, and Climate Change conference from 2011-2014, and serves as a co-chair on the AAA’s MPAAC.
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Brass Flowers Inc. is a corporation of the State of Arizona, USA. EIN 27-2835859.
Ptype S.R.L. is an Italian limited liability company. Partita IVA 02748320906.
Delta CX teammates work mostly remotely but can be on-site, short or long term, where needed.