Due to confidentiality agreements around out work, what we can show publicly is limited. We apologize, but we know you understand.
In 2022, we worked on a change agent and consulting project for StepStone. We were asked to figure out what blocks them from being more customer-centric, strategize improving that, and work on elevating the UX department.
In 2021, Debbie coached two Delta CX apprentices through a qualitative research project aimed at helping an online music school better understand target customers and their expectations.